Purple Computing — Help Train Learn

kb-articles

• Self Service App: "Command Not Sent" Error

Security

• Sophos Endpoint Security — Rollout Procedure

Printing

• Network Printer Not Installing on Mac (IP-Based)

New User & Onboarding

• New User Onboarding — M365 Account + Mac / Windows Setup

Email & Microsoft 365

• Outlook Password Prompts on Mac (Modern Authentication Window)
• Outlook Not Opening or Red "Unlicensed" Banner — Mac
• Office 365 Licence Activation Failure (Windows)
• Office 365 Email Migration via MigrationWiz
• Email Not Sending — Hosted Exchange / Office 365 Disconnected

Backup & Recovery

• Time Machine Backup Failures to Synology NAS
• Synology NAS Migration via Hyper Backup (DSM 6.0+)

macOS & Apple Hardware

• macOS Machine Crashing / Hanging — Diagnosis and Reinstall Workflow
• iMac / Mac Disk Full — Email and Storage Audit
• iMac HDD → SSD Upgrade (Bench Procedure)

Network & Connectivity

• N8N Runners: Duplicate Records in Accounts Board Causing Workflow Duplication
• Wi-Fi Drops / Intermittent Connectivity (Ubiquiti / TP-Link)
• New Synology NAS — Initial Setup (DSM, Users, Shares, Hyper Backup)
• ISP Line Migration — Firewall / Router Config Handover
• Synology CloudStation Sync Stops Working — 200,000 File Limit