Transferring a call in 3CX

Michael Tanner

Once you have answered a call through the 3CX Web Client or in the App you can choose to Transfer a call, initiate a Conference, or record the call.
Select Transfer if you wish to conduct a blind transfer.
A pop-up box will appear with two options
- Transfer, which is a blind transfer, if you choose this option select the contact you wish to transfer the call to and your call will be transferred.
- Attended Transfer which allows you to notify a colleague of the call before transferring.
  - Simply select Attend Transfer, search for the contact and click their extension.
  - When you are connected to the person you can inform them about the incoming call.
  - If they can take the call, click join and your call will be transferred.

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