In the event that you have raised a ticket with our support team and they refer you to Gradwell support, you will find the correct contact information for the relevant team below:
Telecoms Technical Support (Such as 3CX!)
Office Hours: Monday to Friday, 0800 to 1800 GMT (ex UK Public Holidays).
Their experienced team of Technical Engineers are at your disposal to deal with any support requirements for your phone system.
Service Desk Phone Number: 01225 800888 Option 1
Service Desk Email: tech@gradwell.com
Broadband Connectivity Support
Office Hours: Monday to Friday, 0800 to 1800 GMT (ex UK Public Holidays)
Their experienced team of Connectivity Specialists are at your disposal to deal with any issues or faults with your Broadband, Ethernet, FTTC, FTTP line.
Service Desk Phone Number: 01225 800888 Option 2
Service Desk Email: connectivity@gradwell.com
Billing Support
Office Hours: Monday to Friday, 0900 to 1700 GMT (excluding UK Public Holidays).
Their experienced team of billing agents are at your disposal to deal with any billing queries quickly and expertly.
Service Desk Phone Number: 01225 800888 Option 3
Service Desk Email: billing@gradwell.com
Customer Service
Office Hours: Monday to Friday, 0900 to 1700 GMT (excluding UK Public Holidays).
Their experienced team of Customer Service Specialists are at your disposal to deal with any general enquiries, or changes to your telephone system, quickly and expertly.
Service Desk Phone Number: 01225 800888 Option 3
Service Desk Email: customerservice@gradwell.com
Self-Help Portal: Gradwell Support & Knowledgebase
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